Centralized Chat Management for Your E-Commerce Business
Take control of your stores customer interactions across multiple e-commerce platforms with multichat! Simplify your workflow by managing all your chats in one place, and never miss a message from your customers.
Key Features:
Centralized Chat Management
Connect your e-commerce platforms, including Lazada and Shopee, and manage all your store chats within a single app. Keep track of customer inquiries efficiently, no matter where they come from.
AI-Powered Reply Suggestions
Respond faster and more accurately to customer messages with our intelligent chat reply suggestions. Powered by advanced language models, multichat generates context-aware replies based on your stores product data.
Product-Aware Conversations
With Retrieval-Augmented Generation (RAG) technology, multichat personalizes its suggestions by retrieving relevant product information, ensuring responses are always in line with your inventory and business needs.
Why multichat?
Save time, stay organized, and enhance customer service. Whether you’re managing one store or several on Lazada or Shopee, multichat streamlines communication and offers smart, data-driven suggestions to keep your customers happy.